General
How can I obtain a duplicate Lincoln vehicle key?
Your nearest Lincoln distributor service department will be able to provide you with additional keys for your vehicle.
I have locked myself out of my Lincoln vehicle. What do I do?
If your keys are locked in your vehicle, please contact Ford Roadside Assistance (if applicable to your vehicle). If you do not have Ford Roadside Assistance, please contact your nearest Lincoln Distributor.
What is a VIN and how do I locate it?
All vehicles have a Vehicle Identification Number (VIN) consisting of a structured combination of 17 characters. The VIN appears in a number of locations on a vehicle. For more information on locating your vehicle's VIN, please refer to the section "Vehicle Identification" in your owner's manual.
Where can I find Lincoln pricing information?
We encourage you to visit your local Lincoln distributor. If you intend to make a purchase soon and are looking for special offers, the offers section on our local Lincoln distributor website is a good place to start.
Where is my nearest Lincoln distributor?
Please visit our me.Lincoln.com website, select the country you are browsing from, on the home page you will be able to use the 'Locate A Distributor' form to locate your nearest distributor.
Where can I find the Lincoln Customer Relationship Center contact information?
Please visit our me.Lincoln.com website, select the country you are browsing from, on the home page you will be able to use the 'Contact Us' link in the bottom of the page to find the Lincoln Customer Relationship Center contact information.
Service & Maintenance
What is included in a Lincoln service?
Details of the work that should be carried out as part of scheduled servicing can be found in your customer assistance, warranty and service guide.
How much will it cost to have my vehicle serviced by Lincoln?
For scheduled maintenance and repairs, please contact your nearest Lincoln distributor for quotation.
How often should I get my Lincoln vehicle serviced?
Every new Lincoln vehicle comes with a ‘Scheduled Service Plan’. Please refer to your warranty book for the details of scheduled servicing frequency. For the costs of scheduled servicing, please connect with your local Lincoln distributor.
I have just bought a pre-owned Lincoln vehicle. How can I obtain a copy of the service history for my vehicle?
Unfortunately, Lincoln does not keep centralized records of vehicles' servicing details, therefore we are unable to help with your request. You could contact your local Lincoln distributor as they may have serviced the vehicle, and they may be able to assist you.
When do I first need to take my Lincoln vehicle in for service?
Your owner's manual gives a full explanation of maintenance types, and how often services should be performed. This will give you an idea of what kind of maintenance your vehicle requires, and when, based on your typical driving conditions.
When should I have the oil changed in my Lincoln vehicle?
Your owner's manual gives a full explanation of maintenance types, and how often services should be performed. This will give you an idea of what kind of maintenance your vehicle requires, and when, based on your typical driving conditions.
What roadside service is offered by Lincoln?
For more information on Ford Roadside Assistance, please call your local Lincoln distributor.
Where can I find the price for a specific Lincoln part or accessory?
For part prices, please contact the parts department of your authorized Lincoln distributor who will be able to price and order your genuine Lincoln parts. For recommended retail pricing for genuine Lincoln accessories, you can visit https://www.myfordaccessory.com/ or you can contact your Lincoln distributor.
Where can I purchase accessories for my Lincoln?
Please contact your local Lincoln distributor or visit https://www.myfordaccessory.com/
Warranty
How long does a Lincoln warranty last?
Due to the warranty coverage that may differ depending on the market and vehicle model please consult your customer assistance, warranty and service guide for your warranty terms. If you have any further questions regarding your warranty terms, please contact your Lincoln distributor or the Ford customer relationship center for more information.
What is covered under Lincoln warranty?
Should you have any questions regarding component and repair coverage under warranty, we suggest speaking with the service department of your local Lincoln distributor. Alternatively, you can refer to your customer assistance, warranty and service guide or call the Ford Customer Relationship Centre (CRC).
Are Lincoln parts and accessories covered by a warranty?
Yes, Lincoln genuine parts and accessories are guaranteed for a period of 12 months or 20,000 kilometers, whichever occurs first (conditions may apply).
Can I modify my Lincoln vehicle and if so, what will happen to my warranty?
Your new Lincoln vehicle limited warranty will continue to apply to original components of the vehicle providing they have not been altered from the manufacturer's specification or impacted by the modifications. Also, the Lincoln warranty will continue to apply if your vehicle is fitted with Lincoln genuine parts and accessories. However, any damage resulting from non-genuine parts or accessories will not be covered.
Is the new vehicle limited warranty transferable with the vehicle?
Yes, the new vehicle limited warranty is coupled to the car, not the owner.
Does Lincoln have extended warranty?
Lincoln warranty products are available for purchase at the time of your Lincoln purchase from a participating Lincoln authorized distributor. They are also available for existing owners of eligible vehicles. Please connect with your local Lincoln distributor to find more information in relation to the range of products available and the eligibility requirements.
Field Service Action
I think my Lincoln may be affected by a recent field service action. Where do I go for more information?
Please contact your local Lincoln distributor, or contact the Ford Customer Relationship Center.